FAQ

Getting started with Casiqo Casino is a simple and secure process designed to get you into the action quickly. To begin, locate the 'Sign Up' button on our homepage. You'll be prompted to fill out a registration form with some basic personal details, including your name, date of birth, and email address. You will also need to create a unique, strong password to protect your account. It is crucial that the information provided is accurate, as it will be used for account verification later. Once you have filled in all the required fields and agreed to the terms and conditions, you can submit the form. A confirmation email will be sent to the address you provided. Click the link within this email to activate your account, and you’re all set. You can then proceed to make your first deposit, claim your spectacular welcome bonus, and begin enjoying our vast selection of games.

New players at Casiqo Casino are greeted with a powerful welcome offer to supercharge their initial experience. Our primary welcome package gives you the chance to claim up to €1000 plus 250 Free Spins, distributed across your initial deposits. For your very first deposit of at least €20, you can receive a 100% match bonus up to $300 and 50 Free Spins on the popular slot 'Wild Cash'. This bonus is valid for 7 days and comes with a 30x wagering requirement. We also cater to high rollers with special welcome packages, offering bonuses like 100% up to €1,000. It's important to review the specific terms for each offer, as minimum deposits and wagering requirements can vary. These bonuses provide a substantial boost to your bankroll, giving you more opportunities to play and win from the moment you join.

Yes, from time to time Casiqo Casino offers exclusive no deposit bonuses to give players a risk-free chance to win real money. Currently, we have a special promotion offering 25 Free Spins with no deposit required. This bonus is a fantastic way to try out some of our top slot games without committing any of your own funds. To claim it, you may need to enter a specific bonus code during registration or from your account dashboard. This particular offer comes with a 45x wagering requirement on any winnings from the spins, and the maximum cashout is capped at €50. Please be aware that this is a time-sensitive promotion and is set to expire on May 31, 2024. We recommend checking our promotions page regularly or subscribing to our newsletter to stay informed about the latest no deposit deals and other exclusive offers as they become available.

Casiqo Casino provides a wide array of secure and convenient payment methods for both deposits and withdrawals. To fund your account, you can use major credit cards like Visa and MasterCard, popular e-wallets such as Skrill, Neteller, and ecoPayz, or other trusted options including Interac, Neosurf, Sofort, and Rapid Transfer. Deposits are typically processed instantly, allowing you to start playing without delay. When you're ready to cash out your winnings, you can use most of the same methods. Withdrawal requests are processed swiftly, although the time it takes for the funds to reach you can vary depending on the chosen method. E-wallet withdrawals are often the fastest, while bank transfers may take a few business days. We support transactions in both EUR and CAD. Our platform uses advanced SSL encryption to ensure that all your financial transactions are completely secure.

Wagering requirements are a standard condition attached to casino bonuses, including welcome offers, free spins, and reload bonuses. They specify the amount of money you must bet before you can withdraw any winnings generated from the bonus funds. For example, if you receive a €100 bonus with a 35x wagering requirement, you must place bets totaling €3,500 (€100 x 35) before the bonus money and any associated winnings are converted to your real money balance. At Casiqo Casino, standard wagering requirements are typically 35x, but they can vary by promotion, so it's essential to read the terms of each specific offer. For instance, our 25 Free Spins no deposit bonus has a 45x wagering requirement. Fulfilling these requirements is a key part of using bonuses effectively, and understanding how they work ensures a smooth and transparent gaming experience.

Absolutely. Casiqo Casino is fully optimized for a seamless mobile gaming experience. Our platform is built with HTML5 technology, which means you don't need to download a separate application. You can access our full suite of games directly through the web browser on your smartphone or tablet, whether you use an iOS, Android, or Windows device. The mobile site is designed to be intuitive and responsive, automatically adjusting to your screen size for optimal viewing and gameplay. You have complete access to all account features on mobile, including making deposits and withdrawals, claiming bonuses, contacting customer support, and, of course, playing hundreds of slots, table games, and live dealer games. This flexibility allows you to enjoy the full Casiqo Casino experience wherever you are, whenever you want, with the same high quality and security as the desktop version.

Casiqo Casino boasts an impressive and diverse game library powered by the industry's most respected software providers. We partner with over 25 top-tier developers to ensure a rich and varied selection of games for every type of player. You'll find blockbuster titles from giants like NetEnt, Microgaming (Apricot), and Play'n GO, known for their iconic slots and massive jackpots. We also feature innovative games from creators such as Pragmatic Play, Quickspin, Yggdrasil, and Red Tiger Gaming. For those who prefer cutting-edge mechanics and unique features, we offer games from ELK Studios, Push Gaming, Relax Gaming, and Hacksaw Gaming. Our live casino section is powered by Evolution Gaming, the undisputed leader in live dealer experiences. This collaboration with a multitude of premium providers like Betsoft, Endorphina, and iSoftBet guarantees a constantly updated portfolio with the latest releases, highest quality graphics, and fair, certified gameplay.

Player safety and trust are our top priorities, and we operate as a fully licensed and regulated online casino. Casiqo Casino is licensed by the Malta Gaming Authority (MGA), one of the most reputable and stringent regulatory bodies in the global iGaming industry. Holding an MGA license means we are held to the highest standards of fairness, security, and responsible conduct. Our operations are regularly audited to ensure that our games are fair, our random number generators (RNGs) are working correctly, and our player protection measures are robust. This license also mandates that we keep player funds in segregated accounts, separate from our operational funds, providing an additional layer of financial security for our customers. Playing at a licensed casino like Casiqo ensures that you are in a protected environment where your rights as a player are respected and upheld by a governing authority.

Account verification, also known as the Know Your Customer (KYC) process, is a mandatory security measure required by our gaming license and international anti-money laundering regulations. This one-time process is crucial for protecting both you and the casino. It confirms your identity, preventing fraud and ensuring that you are of legal age to gamble. To complete the KYC process, you will be asked to submit copies of a few standard documents: a government-issued photo ID (like a passport or driver's license), a proof of address (like a recent utility bill or bank statement), and sometimes proof of the payment method used. We even reward your cooperation with 50 Free Spins after your account is successfully verified. All submitted documents are handled with the strictest confidentiality and stored securely using advanced encryption. Completing this process ensures a secure gaming environment and enables smooth, hassle-free withdrawals.

While we strive for a flawless gaming experience, occasional technical glitches can occur. If a game freezes or you encounter any other technical issue, the first thing to do is remain calm. Often, a simple refresh of your browser page can resolve the problem. If the issue persists, try clearing your browser's cache and cookies, as this can fix many common performance problems. Should a game round be interrupted, our systems are designed to record the gameplay. In most cases, upon relaunching the game, you will be able to resume from the point of interruption. If a bet was placed and the outcome was not displayed, it will be settled on the server, and your balance will be updated accordingly. For any persistent issues or if you require immediate assistance, our customer support team is available. You can reach them via email at support@casiqo.com with a detailed description of the problem, including the game name and time of the incident.

Casiqo Casino is deeply committed to promoting a safe and responsible gaming environment. We believe that gaming should be an enjoyable form of entertainment, and we provide a suite of tools to help you stay in control of your play. Within your account settings, you can easily set personal limits on your deposits, wagers, and losses over a daily, weekly, or monthly period. You can also set a session time limit to manage how long you play. If you feel you need a break from gaming, we offer a 'Cool-Off' period, which temporarily suspends your account for a duration of your choosing. For a longer break, you can opt for our 'Self-Exclusion' tool, which will block access to your account for a more extended period. These tools are designed to empower you to manage your gambling habits responsibly. We also provide links to professional support organizations for anyone who may need further assistance.

At Casiqo Casino, the security of your data is of the utmost importance. We employ state-of-the-art security protocols to ensure that your personal and financial information is always protected. Our entire website, including all data transmissions, is secured with advanced SSL (Secure Socket Layer) encryption technology. This is the same level of security used by major financial institutions, and it works by creating an encrypted link between your browser and our servers, making your data unreadable to any unauthorized third parties. Furthermore, we adhere to strict data protection policies in line with our MGA license and international privacy laws. Your information is stored on secure servers protected by sophisticated firewalls. We have robust internal access controls in place to ensure that only authorized personnel can access sensitive data. You can play with confidence, knowing that your privacy and security are rigorously safeguarded at all times.